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Website Winnipeg Regional Health Authority
Job Description:
Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.
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Job Responsibilities:
- Clinical Digital Solutions which supports the introduction, use, optimization and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies
- ICT Services which provides and supports shared technology access, hosting and workplace services
- Model a customer-centric approach for its assigned team, units, services, projects and improvement initiatives
- Business Services which supports the introduction, use, optimization and sustainment of effective business administrative solutions, effective business processes, systems, services, and technologies
- Supervise, coordinate, and work collaboratively with a geographically dispersed team of digital health client service staff within a 24/7/365 critical systems environment
- Coordinate and adjust scheduling to ensure safe and sustainable operations in the assigned work area
- Enterprise Technology which provides an effective technical ICT enterprise architecture
- Diagnostic Services which supports the introduction, use, optimization and sustainment of effective diagnostic technology solutions, processes, systems, services, and technologie
Job Requirements:
- 2 years of experience coordinating the schedules and work assignments of a geographically dispersed team of client service staff with specialized technology and services support skills to ensure safe and sustainable 24/7/365 service coverage and critical/urgent incident response
- 3 years of experience working alongside, coaching and mentoring a team in the technical discipline assigned staff group, directly responding to customer service escalations, and providing specialized technical expertise
- Interruptions from key stakeholders are common; dedicated and focused time for planning and concentration can be scheduled
- Regular travel throughout the service area requiring a valid Manitoba driver’s license and use of a personal motor vehicle
- Must be able to work flexible hours as required to meet service commitments, participation in an “on call” rotation is required, and overtime may be required
- Previous experience in the health services delivery sector is an asset
- Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
Job Details:
Company: Winnipeg Regional Health Authority
Vacancy Type: Full Time
Job Location: Manitoba, MB, CA
Application Deadline: N/A
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