Sunday , February 5 2023

Woolworths Online Job Application – Collections Manager

Website Woolworths

Job Description:

Effective management of Team Leaders to drive execution of key Risk Operations Collections strategies through a team of Collections agents. The execution will be across both Outbound and Inbound channels.

Also give input to the development of future collection strategies, policies and procedures and understand industry trends to influence strategic approach.

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Job Responsibilities:

  • Manage staff members according to HR Best Practice and Policies
  • Achieve EE staffing targets in line with WFS EE strategy.
  • Ensure compliance with Risk Operations operating plans and highlight operational risks and controls. Proactively take remediation action where necessary
  • Policies, Procedures and Process
  • Manage day-to-day collection expenses (OPEX) in line with budget requirements and commission structure.
  • Ensure skill and knowledge gaps are identified
  • Ensure compliance with Risk Operations operating plans and highlight operational risks and controls. Proactively take remediation action where necessary
  • Resolve interdepartmental issues seamlessly
  • Develop career paths
  • Set the day-to-day targets for the department and ensure the achievement of collection targets.
  • Develop and implement operating plans in line with the overall business strategy and plans for the early stage collections function
  • Ensure performance measurement s carried out correctly and regularly
  • Ensure that a detailed annual review of existing collection strategies is conducted in conjunction with key stakeholders and make recommendations for improvement where necessary
  • Develop and implement operating plans in line with internal collection strategies, policies and procedures, legal and legislative norms and standards
  • Ensure training and development plans exist and are followed
  • Manage performance of staff according to WFS HR Policies, including
  • Ensure effective execution of approved collection strategies, policies and procedures. Manage collections activities according to agreed performance measures, including operating plans and expense budgets
  • Set performance standards (Key Performance Areas, Key Performance Indicators)
  • Effectively manage stakeholders within the business that directly impact the Performance of the business unit and ensure that the necessary operational controls are in place.

Job Requirements:

  • Financial Services Industry Knowledge
  • WFS Market Knowledge
  • Governance and Compliance
  • Customer Satisfaction
  • Customer treatment knowledge
  • Product Knowledge (WFS Specific)
  • Contact Centre / Call Centre
  • Fluency in Microsoft office suite
  • Analytical background will be advantageous
  • Degree / diploma in credit management or equivalent relevant experience
  • 1-3 years Call Centre Managerial experience (advantageous)
  • 3-5 years supervisory experience in a collections or call centre environment

Job Details:

Company: Woolworths

Vacancy Type:  Full Time

Job Location: Pietermaritzburg, SA

Application Deadline: N/A

Apply Here

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