Website Virgin Money
Our VM Hosts are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Enfield Store has an opportunity in their team so if you have a genuine passion for helping others and ready to make a real difference then we could be what you’re looking for!
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
- You’ll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.
- Welcoming our lovely customers to the Store.
- Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up and coming technology news.
- Some financial services experience.
- Knowledge of banking products.
Company: Virgin Money
Vacancy Type: Part Time
Job Location: London, England, UK
Application Deadline: N/A