Wednesday , February 8 2023

United Healthcare Jobs – Supervisor Customer Service

Website United HealthCare

Job Description:

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 10:00am – 10:00pm and one Saturday per quarter (8am to 5:30pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 3803 N Elm St, Greensboro, NC 27455.

This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.

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Job Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

Job Requirements:

  • An education level of at least high school diploma or GED or equivalent years of work experience
  • 1+ year of supervisory/leadership experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Job Details:

Company: United HealthCare

Vacancy Type:  Full Time

Job Location: High Point, NC, US

Application Deadline: N/A

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