United Express Careers – Airport Supervisor

Website United Ground Express

Job Description:

As Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United’s flyer friendly service.


Job Responsibilities:

  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
  • Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
  • Provides coaching and direction to the station team to achieve operational goals.
  • Manage vendor service contracts as required.
  • Manages the station budget, staffing forecasts and resource requirements.
  • Provide remote support for other UGE functions as needed.
  • Demonstrates a calm demeanor during periods of high volume or irregular operations.
  • Sets a positive example for station team to ensure excellent customer service.
  • Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
  • Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.
  • Responsible for compliance with Station controls and Internal Audit standards.
  • Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
  • Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.

Job Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a dynamic, fast paced operational environment
  • Ability to manage airport operations independently
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Strong leadership skills, with the ability to motivate and coach others
  • Strong problem solving skills and drive for excellence
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • College Degree or equivalent work experience required
  • Previous service or operational experience required
  • Previous supervisory experience required
  • Organization and planning skills

Job Details:

Company: United Ground Express

Vacancy Type: Part Time

Job Location: Knoxville, TN, US

Application Deadline: N/A

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