UHN CA Careers – Senior Analyst

Job Description:

UHN Digital is seeking a Senior Analyst to join the DBP team, who will report to the Senior Portfolio Managers and/or Directors of the 3 portfolios (Patient Experience & Education; Clinical & Corporate; and Research). The individual will have the responsibility to 1) support management of the end-to-end In-Year Demand Management work stream or 2) support management of strategic planning and facilitation of UHN Digital’s annual Capital Planning, Ongoing Capital Allocation Management, & Multi-Year Roadmap Planning streams.

Job Responsibilities:

• Working with various business partners to elicit and document high-level business requirements for the purposes of conducting intake, assessment and tracking of Digital demands received from across the organization through the internally adopted tool, ServiceNow
• Identify demands that require in-year Digital capital investment
• Conduct analytics and create visualization to support data driven decision making for the above responsibilities
• Leading simple to moderately complex project components of small to medium scope
• Working closely with internal Digital Teams to centrally track in-year capital requests and to present to Digital Leadership for consultation and approval
• Coordinating and meeting with UHN-wide business groups, working groups and organizational committees (Digital & business), to understand and shape Digital demands, while collaborating with technical subject matters experts, procurement, privacy and security teams to support demand assessments
• Supporting and managing the end-to-end UHN Digital annual capital planning process by working with UHN-wide business groups and internal teams (Digital Operations, Digital Project Management Office, and Digital Finance) to collect and prioritize Digital demands
• Developing presentation materials for executive leadership bodies within and outside of UHN Digital, as needed
• Continued refinement of the DDM process and the use of ServiceNow in support of the process
• Collect high-level digital demand information (such as scope, capital costs, prioritization, strategic values, etc.) forming the capital roadmap, by working with members of the Digital Operations, Data & Implementation Science Teams
• Supporting ongoing maintenance of UHN Digital’s Multi-Year Strategic Roadmap by adhering to and continually refining of the UHN capital planning governance framework, prioritization model, risk-value model, and quarterly review and assessment cycles
• Coordinating with Digital Managers and Directors to prioritize and allocate resources to address Digital demands, while tracking progress of initiatives through implementation and operational transition. UHN Digital receives an average of 15 -20 Digital demand requests per week from across the organization
• This role will also coordinate and facilitate meetings, working groups, and organizational committees, as needed

Job Requirements:

• Experience with workflow analysis, system testing and project schedules
• Experience in business systems analysis and/or problem resolution
• Experience working with ServiceNow and/or Microsoft BI (or equivalent), SharePoint would be an asset
• Demonstrated ability to work with Microsoft Suite (Outlook, Excel, PowerPoint, Word)
• Sound knowledge and understanding of project, program and portfolio management (planning, implementation, evaluation, risk assessment, benefits realization) and applicable industry experience in leading projects that support client groups in Information Technology, Health Care, Pharmaceutical, Finance, Human Resources, etc.
• Well-developed ability to evaluate situations and be able to make judgment calls on complex situations such as timeliness of escalating an issue
• Demonstrated ability to work well in an in-person or a remote team environment
• Excellent problem recognition and problem-solving abilities
• Excellent organization, analytical, interpersonal, and prioritization skills,
• Experience with hardware and/or software vendor relations
• Well-developed written and oral communication skills
• Undergraduate Degree required in Health Informatics, Computer Science, Industrial Engineering, Business or related field with minimum 2 – 3 years industry experience, or more

Job Details:

Company: University Health Network

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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