Toyota Recruitment – Systems Support Engineer

Job Description:

Toyota Connected team is looking for Systems Support Engineer at Bangalore, who has development experience and AWS/Azure Cloud infrastructure knowledge to join our Operations support team. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.

Job Responsibilities:

• Monitoring Dashboard of cloud applications
• Monitoring and acting based on the auto-alerts generated from system using runbooks
• Monitoring and Handling the Apple Appstore and Google Play-store feedbacks from customers
• Incident handling, Issue analysis, Investigate & Gather necessary data/insights
• Incident escalation based on workflows
• In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident
• Report creation and publishing to required stake holders
• Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
• Execute sanity check for the application (iOS, Android) as when required
• Responsible for maintaining the procedures/run books, workflows, work instructions used by the support team
• Fulfil any ad-hoc data or report request queries from different functional groups

Job Requirements:

• Proven experience in Application/Infra monitoring
• Experience in handling Apple app-store and Google Play store
• Proven experience in troubleshooting App/Infra/Network issues
• 3+ year of experience in Application Development or Maintenance
• Knowledge about source code version control, DB Optimization.
• 2+ year of experience in incident management and Escalation process
• Proven experience in using any major ITSM tools (JIRA preferred)
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Proven experience in learning new technologies quickly
• Good command in Microsoft Office suite
• Working experience and good understanding of cloud monitoring tools such as AWS/Azure Cloud systems, Datadog etc.
• Experience in Change Management Process

Job Details:

Company: Toyota

Vacancy Type:  Full Time

Job Location: Bangalore, Karnataka, India

Application Deadline: N/A

Apply Here

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