Toyota Recruitment – Systems Support Engineer

Website Toyota

Job Description:

Toyota Connected team is looking for Systems Support Engineer at Bangalore, who has development experience and AWS/Azure Cloud infrastructure knowledge to join our Operations support team. This role will provide Regular/advanced operations support, contribute to existing system improvements, and work directly with enterprise customers to provide excellent customer service.


Job Responsibilities:

  • Monitoring Dashboard of cloud applications
  • Monitoring and acting based on the auto-alerts generated from system using runbooks
  • Monitoring and Handling the Apple Appstore and Google Play-store feedbacks from customers
  • Incident handling, Issue analysis, Investigate & Gather necessary data/insights
  • Incident escalation based on workflows
  • In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident
  • Report creation and publishing to required stake holders
  • Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
  • Execute sanity check for the application (iOS, Android) as when required
  • Responsible for maintaining the procedures/run books, workflows, work instructions used by the support team
  • Fulfil any ad-hoc data or report request queries from different functional groups

Job Requirements:

  • Proven experience in Application/Infra monitoring
  • Experience in handling Apple app-store and Google Play store
  • Proven experience in troubleshooting App/Infra/Network issues
  • 3+ year of experience in Application Development or Maintenance
  • Knowledge about source code version control, DB Optimization.
  • 2+ year of experience in incident management and Escalation process
  • Proven experience in using any major ITSM tools (JIRA preferred)
  • Strong written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Proven experience in learning new technologies quickly
  • Good command in Microsoft Office suite
  • Working experience and good understanding of cloud monitoring tools such as AWS/Azure Cloud systems, Datadog etc.
  • Experience in Change Management Process

Job Details:

Company: Toyota

Vacancy Type:  Full Time

Job Location: Bangalore, Karnataka, India

Application Deadline: N/A

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