Tesla Application – SOC Operator

Job Description:

The SOC Operator is responsible for monitoring, tracking and coordinating all incidents that will or may impact business operations while in a fast paced environment. Using a variety of systems, SOC operators will assist with requests via phone, email and/or radio. SOC operators will troubleshoot, assess and triage security related issues as required.

Job Responsibilities:

• Provide exceptional customer service while supporting external partners with requests via email and/or phone.
• Assist in conducting investigations and able to update requestors in a timely manner.
• Coordinate with security and external partners during emergencies and routine events including fire alarms, door alarms and lost or missing items.
• Able to think outside the box and solve problems with resources at hand.
• Dispatch security officers, fire patrol officers, and EMS personnel as required.

Job Requirements:

• Self-motivated and able to multitask.
• Able to work in a team environment.
• Prior experience in dispatch, call center, or a SOC environment
• Advanced computer skills and proficiency.
• Strong analytical and problem solving skills.
• Able to remain calm and handle high stress situations in a fast paced environment.
• Excellent communication skills, both written and verbal.

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Ft. Lauderdale, FL, US

Application Deadline: N/A

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