Tesla Job Openings – Customer Service Advisor

Job Description:

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Job Responsibilities:

• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Return missed phone calls, email in no less than 5 minutes
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

Job Requirements:

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Ability to follow oral and written instructions with attention to detail
• Retail customer service preferred, Automotive Retail experience a Bonus
• Perform detailed daily record keeping and reporting
• Dealer Management System(s), Outlook, and MS Office
• Work in a team-based environment and achieve common goal
• Willingness to learn new and innovative automotive technologies

Job Details:

Company: Tesla

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

Apply Here

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