Silver Airways Employment – Customer Service Agent

Job Description:

Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company in the eyes of our valued customers. As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!

Job Responsibilities:

• Conduct other duties as assigned
• Assist special needs passengers, resolve customer complaints and other duties as delegated
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
• Communicate clearly and accurately with customers as well as ground and aircraft personnel
• Miscellaneous duties as assigned by Manager and Supervisor
• Providing general customer assistance, complying with all safety procedures and station policies
• Providing accurate gate, flight arrival and departure information, as well as answer general inquires
• Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions

Job Requirements:

• Must be at least 18 years of age
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
• At least 1 year customer service required
• Aviation experience preferred
• Must be flexible, willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
• Must own and be able to maintain a current driver’s license
• Must have professional appearance
• Excellent attendance and punctuality required

Job Details:

Company: Silver Airways

Vacancy Type:  Full Time

Job Location: Tampa, FL

Application Deadline: N/A

Apply Here

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