Tuesday , January 31 2023

Signature Jobs – Customer Service Representative

Website Signature Flight Support

Job Responsibilities:

  • Assist visitors with their luggage in the FBO and outside to/from aircraft
  • Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Create accurate records pertaining to time worked and activities and services performed
  • Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
  • Work as part of a team to provide everyone with a friendly welcome to Signature
  • Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times
  • Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
  • Other duties as requested
    Assist pilots with access to airport and weather information, portals and computers
  • Abide by emergency response procedures when/if critical events occur
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed
  • Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties

Job Requirements:

  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies
  • High School diploma or general education degree (GED)
  • Drive cars, vans or other shuttles
  • Ability to work flexible schedules and in various weather conditions
  • Ability to successfully and timely complete Signature’s training programs
  • Minimum of 18 years of age
  • A professional appearance
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Strong verbal and written English communication skills
  • A valid state driver’s license
  • Operate a multi-line telephone and use the company-approved greeting
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Ability to use a computer and email, including passing computer-based training modules
  • Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or other related field
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: New Orleans, LA, US

Application Deadline: N/A

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