Signature Careers – Customer Service Shift Supervisor

Job Responsibilities:

• Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
• Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
• Set up new accounts; maintain records and reports and other clerical duties.
• Ensure security of passengers, crew, visitors and vendors entering the terminal and/or the AOA.
• Serve as a resource on all customer service matters.
• Provide training and assistance to Customer Service Representatives and other personnel.
• May lead in, park and chock arriving aircraft and marshal out departing aircraft.
• Bill customers for services rendered.
• Maintain and stock information, materials and amenities in the customer service areas.
• Act as liaison with vendors, i.e., limo service, catering, taxis, rental cars, etc.
• Perform other duties as assigned.
• Recommends corrective action to adjust customer complaints and address service irregularities.
• Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
• Schedule and assign duties to Customer Service Representatives.
• May transport customers by shuttle van to and from airport terminal and local hotels as needed.
• May assist customers with loading and unloading baggage.

Job Requirements:

• Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
• High school diploma or GED plus six (6) months related experience or training.
• Excellent interpersonal, verbal and written communication skills.
• Proficient computer skills.
• Must possess a valid state driver’s license.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Handle and prioritize multiple projects concurrently.
• Wear uniform and insignia as prescribed by the Company.
• Report to work in a regular and timely basis.
• Ability to speak effectively before groups of customers or employees.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: Clearwater, FL, US

Application Deadline: N/A

Apply Here

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