Saturday , January 28 2023

Jobs at RBS – Customer Insight Analyst

Website RBS

Job Description:

In this key role, you’ll be responsible for delivering a range of insight outputs for key internal research programmes. You’ll work closely with our researchers and our data teams to ensure the integrity of the data, and provide meaningful insights and conclusions for senior leaders across the bank.


Job Responsibilities:

  • Delivering robust research programmes on behalf of business leaders, ensuring survey design architecture follows best practise and integrates with the rest of the bank
  • Building and managing relationships with internal and external partners and stakeholders
  • Actively engaging with external practitioners and research trade bodies to make sure we remain up to date with the latest techniques and best practice
  • Producing high quality analysis of survey data within the programme infrastructure
  • Delivering user friendly tools, automated reports and dashboards from internal research studies to be used by colleagues across the bank

Job Requirements:

  • Experience with working with the InMoment customer feedback platform, or similar. This is desirable but not essential.
  • Excellent analytical skills
  • The ability to build collaborative relationships
  • A logical and pragmatic approach to problem solving
  • The ability to clearly communicate and translate programme survey data, so that stakeholders can understand insights and conclusions
  • Experience of translating business requirements through to system changes and requirements

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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