Monday , January 30 2023

Rabobank Careers – Customer Relationship Specialist II

Website Rabobank

Job Description:

Under minimal supervision, but in line with established policies and procedures, primary responsibilities will be to manage and own the customer loan package from application through funding; manage the coordination and delivery of a complete loan documentation package reflecting the borrower’s needs and credit approval to create a smooth closing process for the customer, and manage the execution of cross sell products while delivering excellent customer service to both internal and external customers. As part of the Customer Team serve as a customer direct contact, advocate, and liaison from loan application to funding, throughout the loan servicing process (renewals, amendments), and to assist in and recommend cross sell opportunities (treasury management, crop insurance and global financial markets).

Job Responsibilities:

  • Analyzes chattel and real estate collateral lien position during the loan application period, and report potential issues that may impact RAF’s lien priority.
  • Performs all other duties as assigned by supervisor.
  • Reviews loan approvals for approval conditions and prepares loan documents; reviews the appraisal approval and drafts any other necessary collateral documents to insure required level of perfection.
  • Creates the loan package and manages the process and completion of loan package of excellent and consistent quality.
  • Requests, reviews and enters all non-financial customer information such as driver’s licenses and entity documents; orders and reviews good standings, title commitments/opinions, flood determinations, UCC searches; and orders appraisals.
  • Assists in the training/coaching of other Customer Relationship Specialists.
  • At the request of the Closing Manager, responsible for controlling the work volume and production.
  • Communicates directly with title companies/closing media, borrower, internal and external legal staff.
  • Organizes, manages and monitors the process from point of loan application to funding, via work in progress reports and management of estimated disbursement dates. Communicates changes to the estimated disbursement date to the Client, to insure the Client is engaged and understanding why the closing date has moved either forward or backward.
  • Identifies commercial opportunities and/or process improvements, discuss how to serve clients optimally and coordinate with the Customer Team in commercial activities with the client.
    Participates in internal or external strategic projects at the request of the Closing Manager.

Job Requirements:

  • Ability to calculate figures and amounts such as interest accrual and percentages.
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to read, analyze, and interpret general business periodicals, or government regulations. Ability to write reports and business correspondence. Ability to speak effectively before groups of customers or employees of the bank.
  • Accept the responsibility for quality control of the functions and processes necessary and coordinate diplomatically all team, RAF and contract personnel in the loan process to meet the customer agreed upon timelines.
  • Ability to assist Managing Director in meeting the business goals through delivering key drivers assigned to this function.

Qualification & Experience:

  • Experienced in loan documentation including the perfection of liens primarily on crops, livestock, inventory, machinery, real property, and real estate in assigned territory.
  • Rabobank, Rabo AgriFinance, and Rabo Diversified Services (“Rabo”) all provide equal employment opportunities for all prospective and current employees.
  • Rabo does not discriminate on the basis of race, color, national origin, religion, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, genetic information, physical or mental disability, pregnancy, military service or veteran status, or any other basis protected by applicable law. Consistent with this policy,
  • Rabo recruits, hires, trains, and promotes persons in all job titles and ensure that all personnel actions are based on merit, qualifications, and abilities, without regard to the protected factors listed above. This policy governs all aspects of employment, including application, hiring, compensation, promotion, discipline, termination of employment, and access to benefits and training.
  • Prior experience in complex problem solving.
  • Bachelor’s Degree with 2-5 years of experience in an ag-related study, Business Administration, Finance or Marketing and agricultural lending and/or banking environment or comparable experience. Commercial or consumer loan processing and documentation, and/or legal experience helpful.
  • Satisfactory completion of RAF compliance training and other courses assigned.
  • Have knowledge of diversified production agriculture and livestock enterprises. Experienced in understanding complex loan and organizational structures.
  • Computer proficiency with MS Word, Outlook and Excel required.
  • Equal Employment Opportunity
  • Must possess good human relations and communication skills and ability to exercise good judgment. Needs to be able to work well under time constraints.
  • Ability to work as a team member across business lines.

Job Details:

Company: Rabobank

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

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