Porter Airline Jobs – Customer Service Representative

Website Porter Airlines

Job Description:

Reporting to the Station Manager, Boston; the Customer Service Representative contributes to the efficient day-to-day operations of the department.


Job Responsibilities:

  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
  • Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
  • Assisting arriving passengers and oversee the International Arrivals baggage area
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
  • Process appropriate compensation when required (Delay bag vouchers)
  • Maintain accurate records and update PNR files
  • Respond to all passenger inquiries via telephone and email
  • Monitor carry-on luggage and aircraft doors
  • Provide high-quality customer service
  • Maintain commitment to the highest standard of customer service
  • Reconcile delivery service invoices
  • Arrange transportation method to restore the missing baggage to the rightful owner
  • Maintain constant communication with the customer throughout the tracing or repair process
  • Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
  • Provide assistance to passengers whose baggage is mishandled or damaged

Job Requirements:

  • Ability to work well in a team
  • Experience in a customer service environment, preferably in the airline industry
  • Ability to work on a permanent basis in the USA
  • Dependability (must have a clear attendance record and reliable on time reporting for work)
  • Knowledge of baggage services handling procedures will be preferable
  • Possess the ability to multitask
  • Need to be detailed oriented
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
  • Have a proven positive track record when handling difficult situations and customers
  • Ability to obtain necessary security clearances
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays

Job Details:

Company: Porter Airlines

Vacancy Type: Part Time

Job Location: Boston, MA, United States

Application Deadline: N/A

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