Pacific Coastal Jobs – Customer Service

Website Pacific Coastal Airlines

Job Description:

Pacific Coastal Airlines is currently looking for a permanent full time Customer Service/Cargo Agent. This position is based out of Prince George Airport. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.
Pacific Coastal Customer Service/Cargo Agents are responsible for providing outstanding customer service to our clients. They also process cargo, including preparing computerized air waybills. Customer Service/Cargo Agents work in conjunction with flight crew and ramp.


Job Responsibilities:

  • Pass initial and annual regulatory exams; keep up to date on changes
  • Other duties as assigned
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Announce flight arrivals, departures, and boarding information
  • Deal with time-sensitive shipments, notify customers of the freight arrival
  • Trace lost or misdirected cargo
  • Lift baggage on to baggage belt
  • Weigh and screen cargo, collect payments, prepare and issue air waybills
  • Provide information in-person and over the phone on flight schedules, routes, fare options
  • Book reservations, prepare boarding passes, check baggage and collect fees in accordance with company policy and tariff rules
  • Possess an excellent understanding of company products and services and effectively promote them while on duty
  • Ensure the safety, security of all customers and their possessions at all times
  • Communicate with flight crew, ramp, fuelers, security, dispatch, other airlines and all other necessary parties in order to efficiently operate flights
  • Resolve service disruption issues such as missed or cancelled flights

Job Requirements:

  • Work independently under minimal supervision and/or as part of a team
  • Complete tasks in an efficient and accurate manner
  • High level of computer proficiency, MS Office skills
  • Must be able to obtain and maintain designated security clearance
  • Previous customer service experience required
  • Capable of lifting up to 70 pounds
  • Available for afternoon and evening work; including weekends, holidays, and/or split shifts
  • Strong written/oral communication and teamwork skills
  • Ability to read, understand and apply/enforce procedures and regulations

Job Details:

Company: Pacific Coastal Airlines

Vacancy Type: Full Time

Job Location: Prince George, BC, CA

Application Deadline: N/A

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