Pacific Coastal Airlines Jobs – Operations Duty Manager

Website Pacific Coastal Airlines

Job Description:

Reporting to the Manager, Operations Control, the Operations Duty Manager is a functional leadership position responsible for providing direction and support to all staff within the Operations Control Centre (OCC) on a day-to-day basis. The Operations Duty Manager simultaneously facilitates and oversees day-of operations and short-term future planning and ensures the efficient execution of the daily flight schedule with a focus on safety, customer satisfaction and operational costs.
The Operations Duty Manager acts as the key-decision maker for the operation, creating, communicating and executing network recovery plans during irregular operations (IROPs) with input from other units within OCC the including Flight Dispatch, Maintenance Planning and Control, and Crew Scheduling. The Operations Duty Manager provides operational analysis and coordination/communication between Pacific Coastal Airlines’ teams and external stakeholders on operational matters.


Job Responsibilities:

  • Monitor and address issues with on-time performance, operational irregularities and recovery plans.
  • Provide macro-level operational analysis, mitigating operational conflicts, inefficiencies, or other matters which may affect operations and facilitate in the planning and execution of solutions;
  • Ensure the integrity of day-of operations and short-term future operations are maintained through coordination and collaboration with other units within the OCC, including Flight Dispatch, Maintenance Control and Planning, and Crew Scheduling regarding operational matters, including network recovery plans in response to IROPs;
  • Compile Daily Operations Reports and brief the Manager, Operations Control on any significant operational matters.
  • Champion a departmental culture of operational excellence
  • Maintain a log of relevant operational information on a day-to-day basis;
  • Maintain short-term future planning schedules and coordinate and record information relative to future operations;
  • Collaborate with Maintenance Controller/Planner and Flight Dispatch regarding fleet serviceability / reliability and plans to manage restrictive defects, when able;
  • Liaise with Departure Control regarding aircraft schedules to minimize or eliminate delays, where able;
  • Plan and execute charter flights, as required.
  • Connect with Crew Planning/Crew Scheduling to ensure adequate crew levels are maintained;
  • Maintain standards;
  • Provide leadership during emergency events by ensuring that established and appropriate procedures are followed;
  • Ensure that appropriate operational contingencies are created thereby ensuring that normal operations resume as quickly as possible and the structural integrity of the flight schedule is maintained to as great a degree as possible;
  • Follow-up and follow through;
  • Effective and efficient threat management and decision making;
  • Coordinate with Pacific Coastal Airlines’ internal and external groups during emergency events, ensuring that appropriate measures are taken for maintaining the safety and security of Pacific Coastal Airlines’ passengers, employees, and property.
  • Ensure that directed and appropriate chains of communication are established and maintained during emergency events, including with Pacific
  • Coastal Airlines employees, ATC facilities, SAR facilities, and airport authorities, as applicable.
  • Balance multiple priorities and deadlines;
  • Connect, coach, support and influence a team;

Job Requirements:

  • Excellent command of the English language, both verbal and written, and communication effectiveness with both internal/external customers, authorities and agencies
  • Conflict resolution skills
  • Aviation-specific meteorology course(s) considered an asset.
  • Preference may be given to candidates who hold or have previously held (within the last 2 years) either a Type A or B Flight Dispatch License, preferably with a Canadian national or regional air carrier, or a Flight Service Specialist or related designation, with a minimum of 2-5 years of experience in either discipline.
  • Strong attention to detail
  • Organization, time management and multi-tasking
  • Planning, forecasting and goal setting
  • High school diploma. Post-secondary education is considered an asset.
  • 2-5 years of experience in an airline operations role, preferably with a Canadian national or regional air carrier.

Job Details:

Company: Pacific Coastal Airlines

Vacancy Type: Full Time

Job Location: Richmond, BC, CA

Application Deadline: N/A

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