Pacific Coastal Airlines Careers Near Me – Customer Service

Job Description:

Pacific Coastal Customer Service/Cargo Agents are responsible for providing outstanding customer service to our passengers over the phone and in person. They also deal with logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, compliance, etc. Customer Service/Cargo Agents work in in conjunction with flight crew and ground agents.

Job Responsibilities:

• Possess an excellent understanding of company products and services and effectively promote them at all times
• Ensure the safety, security of all customers and their possessions at all times
• Other duties as assigned
• Lift and move baggage on to the belt, from the carousel or through baggage doors
• Deal with time sensitive shipments, notify customers of the freight arrival
• Lift and move cargo, ensure that is has being directed properly
• Decide whether to accept or reject cargo items, provide special handling of cargo as required
• Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
• Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
• Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
• Maintain and update records on a regular basis
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
• Investigate and handle customer complaints when problems arise
• Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
• Announce flight arrivals, departures, and boarding information
• Trace lost or misdirected cargo and associated records
• Weigh cargo items, compute and calculate charges for services in accordance with tariff rules

Job Requirements:

• High level of computer proficiency and data entry skills
• Must be able to obtain and maintain designated security clearance
• Able to work outdoors during inclement weather conditions
• Previous customer service experience is an asset
• Capable of lifting up to 70 pounds
• Complete tasks in an efficient and accurate manner
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Strong written/oral communication and teamwork skills
• Ability to work independently under minimal supervision and/or as part of a team

Job Details:

Company: Pacific Coastal Airlines

Vacancy Type:  Full Time

Job Location: Bella Bella, BC, CA

Application Deadline: N/A

Apply Here

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