Pacific Coastal Airlines Careers – Cargo Agent

Website Pacific Coastal Airlines

Job Description:

Pacific Coastal Customer Service/Cargo Agents are responsible for providing outstanding customer service to our passengers over the phone and in person. They also deal with logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, compliance, etc. Customer Service/Cargo Agents work in in conjunction with flight crew and ground agents.


Job Responsibilities:

  • Lift and move cargo, ensure that is has being directed properly
  • Decide whether to accept or reject cargo items, provide special handling of cargo as required
  • Lift and move baggage on to the belt, from the carousel or through baggage doors
  • Deal with time sensitive shipments, notify customers of the freight arrival
  • Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
  • Maintain and update records on a regular basis
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Announce flight arrivals, departures, and boarding information
  • Other duties as assigned
  • Possess an excellent understanding of company products and services and effectively promote them at all times
  • Ensure the safety, security of all customers and their possessions at all times
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
  • Investigate and handle customer complaints when problems arise
  • Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
  • Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
  • Trace lost or misdirected cargo and associated records
  • Weigh cargo items, compute and calculate charges for services in accordance with tariff rules

Job Requirements:

  • Complete tasks in an efficient and accurate manner
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Valid class 5 driver’s license
  • Capable of lifting up to 70 pounds
  • High level of computer proficiency and data entry skills
  • Must be able to obtain and maintain designated security clearance
  • Able to work outdoors during inclement weather conditions
  • Previous customer service experience is an asset
  • Strong written/oral communication and teamwork skills
  • Ability to work independently under minimal supervision and/or as part of a team

Job Details:

Company: Pacific Coastal Airlines

Vacancy Type: Part Time

Job Location: Campbell River, BC, CA

Application Deadline: N/A

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