Nordstrom Application – Customer Care Specialist

Job Description:

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Customer CARE Specialist, you will be an Ambassador for Nordstrom, handling real-time phone calls, e-mails, and live chats from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Customer Care Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

Job Responsibilities:

• Consistently deliver Nordstrom’s legendary customer service by supporting our customers via phone, chat and/or email
• Work in a fast-paced environment, answering inquiries, troubleshooting and resolving concerns, and connecting our customers with the products and services that create loyal Nordstrom customers
• Interact with customers while simultaneously pulling up and reviewing their information, navigating multiple systems for resolution, and creating case notes with each call
• Achieve and maintain performance measures with an emphasis on customer satisfaction, quality, reliability, and attention to detail
• Engage and collaborate with team members virtually inclusive of team and recognition meetings

Job Requirements:

• Passion for providing excellent customer service
• A talent for critical thinking and problem solving
• The ability to multi-task at a high level and manage time effectively
• Great verbal and written communication along with active listening skills
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
• Strong professional and personal accountability – both are critical to your success in a virtual environment
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
• The ability to work an 8-hour shift and set schedule, with required overtime as business needs require
• A quiet, distraction free, secure home workspace
• 6+ months experience within a customer service facing environment required

Job Details:

Company: Nordstrom

Vacancy Type:  Full Time

Job Location: St. Petersburg, FL, US

Application Deadline: N/A

Apply Here

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