Norwegian Cruise Careers – Coordinator Destination Service

Job Description:

Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s).

Job Responsibilities:

• Perform other job-related functions as assigned.
• Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
• Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
• Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
• Assist and research work for new tour initiatives. Assist when necessary in building new tours in NVS.
• Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
• Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
• Maintain and update in-house Tour Operator Directory.
• Knowledge And Experience
• Update Retail Masters for all destinations for all brands. Make necessary changes in NVS/Seaware.
• Assist Revenue Management with tour space during move offs. Assist inside and outside Sales Force with requests.
• Ensure operators have the latest ship itineraries. Assist tour operators with any information required or changes requested.
• Add additional space and build additional tour extensions when additional departures are added to the brands.
• Assist Manager/Director/VP with special projects as needed.

Qualification & Experience:

• Bachelor’s Degree in related field of study or any equivalent combination of relevant background and experience preferred.
• Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs. Ability to assimilate and summarize details as appropriate to support decision-making. Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment. Ability to operate in a team driven environment and accept immediate project responsibility. Strong Customer Service, Communication and Interpersonal skills. Ability to accomplish assignments displaying detail orientated and well-organized work. Ability to work under fast paced, multi tasked and deadline driven environment.
• Minimum 1 year in Shore Excursion environment.

Job Details:

Company: Norwegian Cruise Line Holdings Ltd.

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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