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Website State of North Carolina
Job Description:
Salary range: $32,703-$51,904
This position is located in the Charlotte Customer Contact Center under the Vehicle Services Section. The DMV Customer Contact Center located in Mecklenburg County, provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Job Responsibilities:
Applicants must submit an application that clearly reflects work experience that demonstrates the following:
Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or Mainframe databases.
Additional Expectations:Must present a copy of the most recent performance review signed by supervisor if selected for an interview Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
Management Preferences:Experience working in a call center environment.
Requirements:
Supplemental and Contact Information
Tameka Peoples 919-615-7234
Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
Job Details:
Company: State of North Carolina
Vacancy Type: Full Time
Job Location: Charlotte, NC, US
Application Deadline: N/A
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