MOJ Jobs – HR Case Manager

Website Ministry of Justice

Job Description:

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i i gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.


Job Responsibilities:

  • Managing a portfolio of HR cases where face to face and remote intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
  • Supporting managers nationally via the MAL and email.
  • Supporting managers and employees nationally via the Early Resolution Line.
  • Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
  • Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
  • Coaching client’s managers to improve their competence and confidence to manage cases.
  • Delivering a high-quality service to all parties involved in an HR case.
  • Demonstrating a strong customer service focus – building and maintaining excellent relationships with clients and customers.
  • Accurately recording and providing management information as required.

Job Requirements:

  • HR Advisory or relevant knowledge – proven experience of managing HR cases and delivering sound HR casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up to date knowledge and understanding of Employment Law. Other relevant experience will be considered.
  • Resilience – adaptability, mental agility, emotional intelligence.
  • Interpretation and assimilation of information – gathering facts, sifting information and relaying information in an understandable format.
  • Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
  • Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g. clients, legal team, HR Business Partners, Civil Service Employee Policy.
  • Personal Development – increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
  • Working to deadlines – crucial in ET context.
  • A good level of computer literacy in Microsoft applications.

Desirable Criteria

Job Details:

Company: Ministry of Justice

Vacancy Type:  Full Time

Job Location: Newport, Wales, UK

Application Deadline: N/A

Apply Here

 Report Job