Website Ministry of Justice
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions – complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although
- Ensuring compliance and administration documentation meet quality standards.
- Assisting court users, supporting listing and rota management, checking files
- Producing court/tribunal documents.
- Creating and updating records on in-house computer system and data input.
- To work to workload targets in terms of throughput and accuracy
- Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
- Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
- General photocopying and filing.
- Preparing meeting agenda, joining instructions, handouts etc.
- Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Preparing papers and files for court, tribunals, hearings and meetings.
- Including standard documentation and information, court orders, claims, fines and fees, legal aid
- Post opening and dispatch.
- Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
- Handling counter (face to face), written and telephone enquiries.
- Resulting courts accurately, interpreting accurately the information required on a court file
- Role holders may be required to cross check and validate work completed by colleagues.
5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.
Company: Ministry of Justice
Vacancy Type: Full Time
Job Location: Nottingham, England, UK
Application Deadline: N/A