Tuesday , January 31 2023

Millionaire Aviation Jobs – Customer Service Manager

Website Million Air

Job Description:

The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.


Job Responsibilities:

  • Greet customers in a friendly, professional manner
  • Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
  • Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
  • Responsible for hiring process to create a well-rounded team with customer and safety focus
  • Act on any reports of service failures or customer concerns until resolved to customers satisfaction
  • Oversee invoicing for services for accuracy and completeness
  • Review customer service team payroll, manage overtime, and submit to payroll for processing

Job Requirements:

  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Customer service experience preferably in the service industry
  • College degree preferred. High School Diploma accepted
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bi-lingual preferred
  • Acceptable driving record
  • Ability to pass a background check
  • Aviation/Hospitality customer service experience preferred
  • Ability to work evenings weekends, and holidays
  • Customer focus- naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
  • Communicate with customers and employees in person, on phone, and through radio communications

Job Details:

Company: Million Air

Vacancy Type:  Full Time

Job Location: El Paso, TX, US

Application Deadline: N/A

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