Tuesday , February 7 2023

Millionaire Aviation Careers – Aviation Customer Service Manager

Website Million Air

Job Description:

The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.

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Job Responsibilities:

  • Oversee invoicing for services for accuracy and completeness
  • Review customer service team payroll, manage overtime, and submit to payroll for processing
  • Greet customers in a friendly, professional manner
  • Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
  • Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
  • Responsible for hiring process to create a well-rounded team with customer and safety focus
  • Act on any reports of service failures or customer concerns until resolved to customers satisfaction

Job Requirements:

  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bi-lingual preferred
  • Ability to work evenings weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • College degree preferred. High School Diploma accepted
  • Aviation/Hospitality customer service experience preferred
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Customer focus- naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
  • Communicate with customers and employees in person, on phone, and through radio communications

Job Details:

Company: Million Air

Vacancy Type: Full Time

Job Location: Kapolei, HI, US

Application Deadline: N/A

Apply Here

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