Friday , January 27 2023

Million Air Jobs – Aviation Customer Service Representative

Website Million Air

Job Description:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.


Job Responsibilities:

  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Million Air CSI system
  • Partner with line service team to meet and exceed customer’s service expectations
  • Keep hospitality bar stocked with snacks and beverages

Job Requirements:

  • High School Diploma or equivalent
  • Entry level position
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Bi-lingual preferred
  • Strong computer skills including Microsoft office products and point of sale programs
  • Basic mathematical knowledge
  • Ability to work evenings weekends, and holidays
  • Acceptable driving record
  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Ability to pass a background check

Job Details:

Company: Million Air

Vacancy Type: Part Time

Job Location: Tallahassee, FL, US

Application Deadline: N/A

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