Website Metro Bank
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and AMAZEING customer service. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid of any stupid Bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How AMAZEING is that?
- Greeting and welcoming customers
- Helping customers with our AMAZEING Magic Money Machines and Safe Deposit boxes
- Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)
- Finding solutions for customers and advising them on our services
- Opening accounts for our customers and providing loan and credit card facilities
- Passionate about providing unparalleled levels of service and convenience for customers
- Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Right from the start, we’ll give you full training and great support so you don’t need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries
- We are looking for colleagues who want to revolutionise banking by turning customers into FANS!
- You’ll also need to be able to balance building relationships with your customers with attention to detail – we are a bank after all!
- Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!)
- Able to work and learn quickly in a fast paced, fun and dynamic environment
- Care about doing a great job and exceeding expectations with the quality of what you do
Company: Metro Bank
Vacancy Type: Full Time
Job Location: Newcastle, England, UK
Application Deadline: N/A