Monday , January 30 2023

Metro Bank Careers – Customer Service Representative

Website Metro Bank

Job Description:

As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.


Job Responsibilities:

  • Helping customers with the Magic Money Machines and Safe Deposit Boxes
  • Identifying and addressing customers’ needs and advising them on our products and services accordingly
  • Providing loan and credit card facilities
  • Taking full ownership of customers’ queries through to resolution
  • Greeting and welcoming customers
  • Supporting new colleagues joining Metro Bank (you might even become their Buddy!)
  • Opening and managing personal and business accounts
  • Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings
  • Supporting customers with daily banking, including cash, card, and cheque handling
  • Constantly looking for ways to Surprise and Delight our customers!

Job Requirements:

  • Care about doing a great job and exceeding expectations with the quality of what you do
  • Able to work and learn quickly in a fast-paced, fun and dynamic environment
  • Passionate about providing unparalleled levels of service and convenience for customers
  • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

Job Details:

Company: Metro Bank

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

 Report Job