Metro Bank Careers – Customer Service Representative

Job Description:

As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.

Job Responsibilities:

• Helping customers with the Magic Money Machines and Safe Deposit Boxes
• Identifying and addressing customers’ needs and advising them on our products and services accordingly
• Providing loan and credit card facilities
• Taking full ownership of customers’ queries through to resolution
• Greeting and welcoming customers
• Supporting new colleagues joining Metro Bank (you might even become their Buddy!)
• Opening and managing personal and business accounts
• Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings
• Supporting customers with daily banking, including cash, card, and cheque handling
• Constantly looking for ways to Surprise and Delight our customers!

Job Requirements:

• Care about doing a great job and exceeding expectations with the quality of what you do
• Able to work and learn quickly in a fast-paced, fun and dynamic environment
• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

Job Details:

Company: Metro Bank

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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