Friday , January 27 2023

Marshalls Apply Online – Customer Experience Coor

Website Marshalls

Job Description:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

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Job Responsibilities:

  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Promotes credit and loyalty programs during customer interactions
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Ensures adherence to all labor laws, policies, and procedures
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Role models exceptional customer service
  • Partners with Management on Associate training needs to increase effectiveness
  • Provides and accepts ongoing recognition and constructive feedback
  • Creates a positive internal and external customer experience

Job Requirements:

  • Ability to respond appropriately to changes in direction or unexpected situations
  • One year retail and 6 months of leadership experience.
  • Available to work flexible schedule to support business needs, including nights and weekends.
  • Team player, working effectively with peers and supervisors to accomplish tasks
  • Strong organizational skills with attention to detail
  • Ability to train others
  • Strong understanding of merchandising techniques
  • Capable of handling multiple tasks at one time
  • Strong communication skills

Job Details:

Company: Marshalls

Vacancy Type:  Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here

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