Marks and Spencer Job Vacancies – Customer Assistant

Job Description:

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver ‘best in town’ standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Job Responsibilities:

• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• Have great product knowledge to sell and recommend our products and services
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Share customer and colleague feedback to help us do things better
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Skilled to utilise all digital tools and communication channels to do the job
• Open to and acts on feedback, asking for this regularly
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities

Job Requirements:

• Comprehensive knowledge of customer shopping channels
• Up to date knowledge of the commercial operation and brilliant basics
• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Good level of digital capability and use of digital tools and applications
• Good Knowledge of VM principles
• Adapting to change
• Understand customer needs and spot selling opportunities
• Good level of product knowledge and services across the store

Job Details:

Company: Marks and Spencer

Vacancy Type:  Full Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

Apply Here

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