Wednesday , February 8 2023

Lush Vacancies – Subscriptions Manager

Website LUSH

Job Description:

The Subscriptions Manager is responsible for driving the acquisition and retention of our most loyal customers and community members through delivering a memorable monthly box as part of our subscription services. We have big plans for our subscriptions offering and this role would play a significant part in defining and driving them forward. As well as the day-to-day planning of the products and smooth running of the service that aims to surprise and delight our customers, you will also lead on marketing and global expansion. From the products right through the tech that powers our services – you will be the customer-obsessed advocate to take our subscriptions to the next level.


Job Responsibilities:

  • Collaborate with Marketing, PR, and Events to support with ongoing awareness of the services
  • Direct internal support teams (Photography, Artwork, Commerce) to facilitate a smooth monthly launch
  • Be accountable for the profitability of each box, working closely with to define a product selection and mix
  • You will be responsible for the product development and planning of each unique box taking into consideration customer feedback, social listening, competitor research, and an understanding of the customer expectations to ensure each box is even more special than the last
  • You will be responsible for both the growth and retention of subscribers across all our subscription services, whilst supporting all markets with their objectives, as well as any future new services that are introduced
  • Support with product forecasting to ensure we consistently meet demand
  • Support with global logistics in facilitating market rollout and adoption of the services
  • Support Customer Care teams with ensuring customer satisfaction and facilitate ongoing customer feedback analysis that loops into the ongoing development of the service
  • Own and define the reporting framework, sharing insights and analysis to multiple stakeholders within the business
  • Community management of subscribers on various platforms to listen and engage with brand superfans
  • Content generation as an extension of the service that aims to generate anticipation and excitement for each box
  • Liaise with manufacturing support teams including R&D, Manufacture Production and Digital Fulfillment to successfully deliver the service each month

Job Requirements:

  • An ability to switch between a commercial mindset that can see the big picture and a creative approach that inspires and excites our subscribers to keenly await their next-door drop!
  • An interest in the subscriptions industry and/or beauty category
  • Strong attention to detail and ability to multitask – any given day could vary from sourcing products from Lush’s archives to take back into production, to creating an email campaign to inspire non-subscribers to sign up
  • Ideally will be Poole-based or able to travel to our Production facility multiple times a week and at short notice
  • Experience in product development, ideally in a beauty category
  • Either possessing experience in/or a keen willingness to further develop skills in marketing, PR, digital marketing, and community strategies
  • Proficient in reporting, analysis, and sharing tangible insights
  • A proactive, collaborative and enthusiastic approach to running both the day-to-day service but also driving the proposition further through ongoing competitor analysis and identifying new opportunities to innovate
  • Ability to write engaging copy in brand tone of voice

Job Details:

Company : LUSH

Vacancy Type:  Temporary

Job Location: Poole, England, UK

Application Deadline: N/A

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