JP Morgan Careers – Wholesale Payments – Client Service Account Manager (French / English language) – Associate (Paris)

Job Description:

A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job Responsibilities:

• Promote use of self-service tools to reduce number of Client enquiries
• Assist in developing and executing strategic Client plans
• Identify and escalate potential risk associated with Client activities
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Develop, maintain and broaden partnerships with Clients
• Identify opportunities for product development and enhancement
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Develop internal partnerships (e.g. Sales, Operations, Product, WSS)
• Participate in and support TS initiatives
• Become the Clients’ trusted adviser
• Promote sharing of experience and best practice across the Service team
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)

Job Requirements:

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner

Qualification & Experience:

• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills

Job Details:

Company: JP Morgan

Vacancy Type:  Full Time

Job Location: Boulogne, Île-De-France, FR

Application Deadline: N/A

Apply Here

jobsvilla.online