Jobs at Porter Airlines – Customer Service Representative

Job Description:

Reporting to the Station Manager, Halifax; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

Job Responsibilities:

• Maintain constant communication with the customer throughout the tracing or repair process
• Maintain accurate records and update PNR files
• Reconcile delivery service invoices
• Process appropriate compensation when required (Delay bag vouchers)
• Maintain a commitment to the highest standard of customer service
• Provide assistance to passengers whose baggage is mishandled or damaged
• Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
• Arrange transportation method to restore the missing baggage to the rightful owner
• Respond to all passenger enquiries via telephone and email
• Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
• Monitor carry-on luggage and aircraft doors
• Provide high-quality customer service
• Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
• Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
• Assisting arriving passengers and oversee the International Arrivals baggage area
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Job Requirements:

• Ability to work well in a team
• Have a proven positive track record when handling difficult situations and customers
• Dependability (must have a clear attendance record and reliable on-time reporting for work)
• Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
• Knowledge of baggage services handling procedures will be preferable
• Ability to obtain necessary security clearances
• Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
• Supports and adheres to all company policies
• Ability to work on a permanent basis in Canada
• Experience in a customer service environment, preferably in the airline industry
• Ability to communicate and correspond clearly and precisely in English
• Need to be detailed oriented
• Possess the ability to multitask

Job Details:

Company: Porter Airlines

Vacancy Type: Part Time

Job Location: Halifax, NS, Canada

Application Deadline: N/A

Apply Here

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