Jobs at Metrolinx – Senior Vendor Performance Analyst

Job Description:

PRESTO is an electronic fare system that allows transit users in the Greater Toronto and Hamilton Area (GTHA), and Ottawa to use a Smart Card to move between and within transit systems. PRESTO makes transit travel easier and more convenient. Our Vendor Management Office under Commercial Management is seeking to add a Senior Vendor Performance Specialist who will develop and maintain strategic vendor relationships for multifaceted, best-in-class agreements within PRESTO.

Job Responsibilities:

• Assists the business units in the development of annual procurement plans to create a pipeline and develop strategic sourcing strategies for new and existing vendors
• Works with key stakeholders to develop and gather and build business requirements for public procurement tenders
• Participates in the review and analysis of PRESTO contract documents to ensure that the appropriate contracting strategy and contractual clauses are applied, to reduce risk and protect the interest of Metrolinx
• Monitors performance management systems (e.g. vendor issue resolution, change requests, and standardized processes) that contribute to meeting Service Level Agreements (SLAs), Operation Level Agreements (OLAs), and Key Performance Indicators (KPIs)
• Participates in commercial vendor contract negotiations, provides input to contract terms and conditions, including project timelines, workforce requirements, and schedules; oversees contract administration
• Prepares scope documents, communication plans, and contract awards under the guidance of the Manager
• Contribute in developing and maintaining a vendor management framework to support the development and ongoing maintenance of strong vendor and commercial relations
• Leads the preparation and presentation of business cases and return on investment (ROI) models to stakeholders and senior management
• Maintains and enhances vendor and management tools (e.g. vendor tracking tools, vendor performance scorecards and dashboards)
• Assists with developing divisional and departmental processes and procedures that are based on best practices; ensures adherence to Metrolinx policies and procedures
• Provides advisory support and vendor management oversight; monitors key performance measures to ensure business plans reflect objectives
• Assist in enabling the organization to control costs, drive value for money, mitigate risk, build vendor controls and support the business in meeting its objectives
• Assists with managing risk across contractual commitments for alignment with the vendor engagement strategy by reviewing Service Level Agreements (SLAs) on a regular basis
• Assists Manager with evaluation of vendor performance; escalates issues to senior management for resolution
• Assists with the development of strategic solutions for current and future vendors; develops and provides strategic solutions to solve client challenges, resolve service issues, streamline processes, and improve department productivity
• Tracks & monitors vendor contract authority & spend against named accounts
• Reviews daily, weekly and monthly reports for compliance with performance metrics; identifies opportunities for improved efficiency and optimization

Job Requirements:

• Ability to assess, identify and mitigate risks and issues early in the process
• Demonstrated relationship and contract management and influencing skills
• Understanding of business and strategic planning and service measurements
• Minimum six (6) years’ progressive experience leading varied sourcing activities and managing commercial vendor relationships
• Demonstrated ability to write memos that may be presented to Senior Management to assist with driving business decisions
• Self-starter who can work in a demanding and rapidly changing environment, with strong prioritization and communication skills
• Demonstrated ability of being client focused and able to influence a broad range of stakeholders in complex business environments.
• Demonstrated experience with vendor management to evaluate project tenders and review consultant proposal; sound understanding of contracting principles, practices, rules, regulations and procedures to assess risks and provide advice on procurement through the tendering process and the implications of the terms and conditions of contracts
• Completion of a university degree in a related discipline (e.g. Business Administration or Legal) – or a combination of education, training and experience deemed equivalent
• Develop strong Power Point presentations to clearly outline issues and recommended actions required
• Experience with ERP (Oracle iProcurement or EBS)
• Strong problem-solving and critical thinking skills, with attention to detail
• Experience with public sector procurement processes, policies and best practices would be an asset
• Strong negotiating skills to navigate between multiple parties with differing perspectives
• Contract management and negotiation skills
• Strong experience in building and improving business process methodologies and tools

Job Details:

Company: Metrolinx

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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