. Ikea Jobs Vacancies - Customer Service Advisor - May 2022
Monday , May 23 2022

Ikea Jobs Vacancies – Customer Service Advisor

Website IKEA

Job Description:

We are looking to welcome full-time Customer Service Advisers to our Sheffield Customer Support Centre! After a period of exciting transformation.

Job Responsibilities:

  • Meeting Contact Centre standards, KPIs and service levels
  • Preventative Customer Resolution administration tasks
  • Engaging in daily Microsoft teams chats with your peers in order to provide and receive support
  • Receiving ongoing coaching to enable you to meet and delight our customers
  • Working with Microsoft Office 365, Customer Resolution management system and delivery systems.

Job Requirements:

  • Professionalism and an ability to work independently as part of a team-based structure
  • Willingness to learn, grow and work within a changing environment
  • Confidence and experience using IT
  • Strong attention to detail
  • Excellent communication skills and a passion for customer resolution
  • The ability to build good rapport with customers and demonstrate empathy with a confident telephone manner
  • Self-motivation with a drive to find the right solutions for our customers
  • Resilience and the ability to remain calm under pressure

Job Details:

Company: IKEA

Vacancy Type:  Part Time

Job Location: Sheffield, England, UK

Application Deadline: N/A

Apply Here


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