Wednesday , March 29 2023

IKEA Employment – Frontline Manager

Website IKEA

Job Responsibilities:

  • Contribute to the operational implementation of the unit action plan within the team.
  • Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
  • Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
  • Monitor and feedback on working methods, productivity and quality on team and individual level.
  • Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
  • Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
  • Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
  • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
  • Be active in the recruitment process of new co-workers.
  • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
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Job Requirements:

  • Knowledge of contact center business
  • Deep knowledge about relevant Sales and Customer Relation processes, tools and working methods
  • Knowledge about IKEA Brand, culture and values
  • Knowledge about change management
  • Knowledge of country employment labor laws
  • Understanding of customer behavior
  • Good knowledge about IKEA range and service products
  • Strong problem solving and conflict handling skills
  • Prior experience directly leading others to produce results

Job Details:

Company:  IKEA

Vacancy Type:  Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

Apply Here

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