HSBCbank Jobs – Senior Client Implementation Manager

Website HSBC

Job Description:

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Chicago, Illinois office.
As the GLCM Client Implementation Manager you would be responsible for implementing global liquidity and cash management products/services. You would develop positive relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. If you are a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, sales & product management, you should take a look!


Job Responsibilities:

  • Ensure implementation scope is fully articulated and agreed with clients, project team and all key collaborators.
  • Drive deals through the implementation process as quickly and efficiently as possible to enable speed to revenue realization.
  • Partner with sales to conduct scope/discovery meetings with client to develop solutions and strategies that align with the client’s business and technical needs.
  • Develop an Implementation Scope Document/Project Plan outlining clear scope of work with milestones, deliverables and timelines for internal and external partners, including clients.
  • Run projects via the GLCM Deal Management Framework and standard methodologies to meet the objectives as defined by the Implementation Scope Document/Project Plan.
  • Act as a single point of contact for clients during the process. Take ownership, lead and supervise client issues/problems and work with the client and internal customers to resolve.
  • Advocate for the client across the HSBC network of more than 68 markets during the implementation process to ensure the implementation proceeds at pace.
  • Prepare Client Handover document and conduct a warm handoff to Client Service and Production Support as applicable.

Job Requirements:

  • Solid understanding of Global Liquidity and Cash Management (GLCM) products and services or other relevant industry expertise.
  • Strong project management background, handling sophisticated and fast paced client projects.
  • Excellent time management, planning and organizational skills.
  • Strong focus on client experience and client success.
  • Ability to own a high workload.
  • Excellent analytical skills and attention to details.
  • Ability to mobilize internal partners and resources to quickly understand and resolve client issues.
  • Collaborative team work and partnership across various teams to ensure client success.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external customers.
  • Willingness to learn and adaptable to organizational change.
  • Continuously look for innovative ways to improve business outcomes and make valuable contributions to clients, partners and colleagues.
  • Evaluate customer information to identify and achieve ways to differentiate and improve the client experience and ensure client success.

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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