HSBC Careers – Personal Banker

Website HSBC

Job Description:

In this role, you will act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
We’re looking for people with personality, drive and ambition to join our teams.


Job Responsibilities:

  • Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
  • Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins.
  • Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice
  • Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey.
  • Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner.
  • Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs

Job Requirements:

  • A passion for continuously delivering a superior customer experience
  • Pride yourself on consistently delivering a personalised, friendly & efficient service at all times
  • Demonstrate effective communication skills, which will enable you to build strong professional rapport
  • Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding
  • Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
  • Fluency in English is required, Fluency in Mandarin is an asset

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Vancouver, British Columbia, CA

Application Deadline: N/A

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