Monday , January 30 2023

Jobs at HSBC – Customer Service Representative

Website HSBC

Job Description:

As customer habits change and become more digital focused, our Branch Network is at the heart of our local markets acting as a community hub supporting and educating our customers to Bank with us using their channel of choice.

The role of a Customer Service Representative (CSR) is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our CSR’s also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving our customers the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, working for us you will have access to our learning platform “HSBC University” and will have the opportunity to develop yourself and your career further, you could even decide to start an apprenticeship programme with us and gain a qualification as you work.

HSBC is a Global Bank and working for the Branch Network can be the gateway to an amazing Career, with access to other roles across the group with the ability to explore Flexible working locations, our only ask is that you commit to the Branch Network for the first 18 Months of your career, to embed your learning and grow your skill set.


Job Responsibilities:

  • Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms to enable the customer to use their channel of choice
  • Collaborate as part of the dynamic Branch team
  • Have an eye for detail
  • Adhere to our policies and procedures
  • Provide an exceptional face to face customer service in a timely manner whilst working in a fast paced busy Branch environment
  • Process a wide range of transactions, including the balancing of funds whilst maintaining a high degree of accuracy
  • Actively seek to improve workflows and processes to make banking with HSBC easier for our customers

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Newcastle, England, UK

Application Deadline: N/A

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