Fpl Jobs – Customer Service Rep III

Website FPL

Job Description:

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.


Job Responsibilities:

  • Uses company’s Predictive Dialer System as needed to contact customers regarding their past due accounts
  • Responds to customer requests, inquiries or complaints
  • Performs other job-related duties as assigned
  • Identifies who will handle more complex calls
  • Transfers or refers sales leads accordingly
  • Assists with agency inquiries and Medical Essential Service Program (MESP)

Job Requirements:

  • Residential On-Call
  • Trouble Calls
  • Payment Extension-Telephone
  • Flexibility / Adaptability
  • Technical / functional knowledge:Completed training
  • Behavior-Based Safety
  • Service Connect, Disconnect and Transfer
  • Customer Relationship Management
  • Billing Inquiries-Telephone
  • Company policies and procedures:Completed training
  • Home Energy Survey

Job Details:

Company: FPL

Vacancy Type:  Full Time

Job Location: West Palm Beach, FL, US

Application Deadline: N/A

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