Fpl Jobs – Customer Service Rep III

Job Description:

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Responsibilities:

• Uses company’s Predictive Dialer System as needed to contact customers regarding their past due accounts
• Responds to customer requests, inquiries or complaints
• Performs other job-related duties as assigned
• Identifies who will handle more complex calls
• Transfers or refers sales leads accordingly
• Assists with agency inquiries and Medical Essential Service Program (MESP)

Job Requirements:

• Residential On-Call
• Trouble Calls
• Payment Extension-Telephone
• Flexibility / Adaptability
• Technical / functional knowledge:Completed training
• Behavior-Based Safety
• Service Connect, Disconnect and Transfer
• Customer Relationship Management
• Billing Inquiries-Telephone
• Company policies and procedures:Completed training
• Home Energy Survey

Job Details:

Company: FPL

Vacancy Type:  Full Time

Job Location: West Palm Beach, FL, US

Application Deadline: N/A

Apply Here

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