Sunday , January 29 2023

Fortis Jobs Bc – Customer Service Technician

Website FortisBC

Job Description:

We’re looking for new talent to join us as we reinvent the future of energy. Across BC, we have a diverse team of more than 2,500 employees we can’t do without, yet we’re growing as fast as ever.
You may think we’re your standard utility that delivers natural gas and electricity, but we’re also into cool, innovative energy solutions. Think carbon capture, renewable energies and lower-carbon transportation for a start. We believe in creating a cleaner, healthier tomorrow.
If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. You’ll get opportunities to grow, lead, solve, and create. So what are you waiting for? Let’s rethink energy together.

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Job Responsibilities:

  • Shall carry out a variety of tests related to gas utilization involving the testing for and measurement of O2, CO, CO2 and other products of combustion and take such remedial action as indicated;
  • Shall investigate, locate and categorize gas leakage on an emergency basis on either the consumers’ premises or the Company’s system and take all necessary action to protect the public and eliminate hazard.
  • Shall carry out surveys, installations and maintenance of all components of distribution system and gas burning equipment at company locations involved in the distribution of natural and other gases.
  • Shall carry out a variety of other duties as required to assist other operational areas such as system pressure surveys, field work for Gas Supply Department and carry out surveys. Assist a Customer Service Technician 1 or System Operations Technician.
  • Must exercise good judgment, under general terms of reference, in carrying out remedial action and/or suspending service with proper follow-up action under codes and other requirements.
  • Must be competent in a variety of skilled functions related to public safety, consumer relations and the welfare of company property.
  • Must carry out follow-up maintenance programs. This shall include service to gas burning equipment and associated control media.
  • Shall be responsible for the operation of portable L.N.G. vaporization equipment including: purging operations, liquid transfer, putting on and off line in a safe and efficient manner and for the overhaul of all mechanical components on such equipment.
  • Shall install and field-maintain gas measurement and pressure regulations equipment including perform PFM and other work to and including all meter sets that utilize a single run configuration, with or without a bypass (excluding instrument and turbine meter sets).
  • This shall include troubleshooting to a wide range of gas burning equipment and associated control media as required to identify safety issues and to make safe the appliance.
  • Must construct and test minor piping installations not requiring a gas fitter’s license, or assist a Customer Service Technician 1.
  • A Customer Service Technician 2 shall be required to provide repair and adjustment service to all equipment indigenous to the residential and commercial field to the maximum input allowed under the Grade B or lesser certificate/license they hold as authorized by the BC Safety
  • Authority to any customer’s equipment with a flame guard safety such as thermocouple, thermobulb or bimetal element.
  • Shall handle emergency incidents such as fires, explosions, asphyxiations, unplanned outages and in so doing, take certain initiatives and also cooperate with fire, police and other authorities and other Company groups.

Job Requirements:

  • Must have a minimum of 2 ½ years technical experience in the gas industry and be able to pass a related Company exam.
  • Demonstrated or displayed in evaluation tests, the ability to exercise judgement; act on own initiative with a sense of responsibility; work independently; maintain a high standard of performance; good mechanical aptitude and manual dexterity.
  • Absorb, follow and retain verbal and written instruction;
  • Ability to effectively “trouble shoot” and locate leaks;
  • Demonstrated ability to learn, understand, and administer the Distribution Operation Emergency Response process.
  • Demonstrated knowledge of theory and operation of material and equipment relating to gas distribution work.
  • Demonstrated proficiency in the use of power operated and hand tools, equipment and instruments.
  • A valid Class 5 Driver’s License and safe driving record.
  • Hold a Provincial Gasfitter’s License Utility Grade
  • The CST 2 must hold a Provincial Gasfitter’s License Utility Grade and will be required to obtain their Provincial Gasfitter’s License Grade B within 12 months of qualifying to write for it (i.e. holding a Provincial Gasfitter’s License Utility Grade for 2 years). Failure to obtain the
  • Provincial Gas Fitter’s License Grade B within this 12 month period shall result in the employee being returned to his previously-held classification.
  • Be knowledgeable about residential heating systems, furnaces and natural gas appliances, Gas Code B 149.1.
  • Be proficient in the use of tools and testing equipment; communicate effectively with radio equipment/Syclo,
  • Considerable lifting, bending and kneeling.
  • The Customer Service Technician 2 will automatically be promoted to Customer Service Technician 1 upon attaining the Provincial Gas Fitter’s
  • License Grade B and upon completion of a twelve month period of probation as a Customer Service Technician 2.
  • Demonstrated safe work habits and adherence to safety regulations and practices on a sustained basis.
  • Must be fully competent in all aspects of distribution operations.
  • Ability to prepare summaries, reports, and complex work orders, etc. quickly and accurately.
  • Work is often in enclosed or tight spaces
  • Possess a thorough knowledge of theory and operation of all material and equipment relating to customer services;

Job Details:

Company: FortisBC

Vacancy Type:  Full Time

Job Location: Victoria, British Columbia, CA

Application Deadline: N/A

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