
Website Food Lion
Job Description:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
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Job Responsibilities:
- Follow correct bagging procedures for the correct use of bags by type
- Check prices quickly and accurately
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Check the bottom of every cart and under all baby seats for items before completing an order
- Is courteous and helpful to other associates
- Follow procedures for refunds and error correction
- Avoid personal conversations with other associates when customers are present
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Identify customers needing assistance and offers to take the customer’s order to their car
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Make every attempt to maintain accurate cash control
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure work station and front end area of the store has a neat and clean presentation
- Greet each customer and uses his or her name whenever possible
- Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Scan customers’ order and handles the payment transaction, per standard practice
- Follow procedures and performs overrides
Job Requirements:
- Pull or push up to 75 lbs. on occasion
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Must meet minimum age requirements to perform specific job functions
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Effective communication and customer service skills
- Ability to perform the technical requirements of cashier and service center
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- High school graduate or equivalent preferred
- Stand 100% of the time, frequently walking short distances
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Ability and willingness to learn multiple tasks and technical requirements of the job
Job Details:
Company: Food Lion
Vacancy Type: Full Time
Job Location: Fayetteville, NC, US
Application Deadline: N/A
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