Website Emirates

Job Description:

Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures.


Job Responsibilities:

  • Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
  • Monitor check-in including ‘queue-combing’ to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained.
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of ‘Options’ within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures.
  • Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate passengers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
  • Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
  • Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
  • Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times.
  • These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers.
  • Co-ordinate the airport operation of chauffeur-driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk.
  • Monitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
  • Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers.

Job Requirements:

  • Fluency in written and spoken English and Local Language
  • Customer Service Delivery
  • Minimum High School Level or equivalent
  • Must have completed relevant and recognized professional training courses in Passenger Services and Ground Operation
  • Knowledge of Basic Fares and Ticketing would be advantageous
  • Given the specific requirements at outstations, a minimum of 2 years’ Airline Industry experience is required.

Job Details:

Company: Emirates

Vacancy Type:  Full Time

Job Location: Los Angeles, United States

Application Deadline: N/A

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