Saturday , January 28 2023

DTE Apprenticeship – Customer Resolution Specialist I

Website DTE Energy

Job Description:

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

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Job Responsibilities:

  • Initiate and respond to customer inquiries related to various products and services.
  • Gather and analyze current and historical data from customer records to respond to service requests and inquires.
  • Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
  • Conduct customer business within Michigan Public Service Commission rules and established guidelines.
  • Process customer payments per established guidelines.
  • Communicate with customers effectively and accurately.

Job Requirements:

  • High school diploma, or equivalent, with 2 years of experience in a customer contact professional environment or an Associate degree or above with 1 year of experience customer contact professional environment.
  • Must obtain an evaluation of “recommended” on the clerical and human relations portions of the customer representative tests.
  • Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
  • Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
  • Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
  • Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
  • Maintain an internet access at a home location with at least 20 mbps

Job Details:

Company: DTE Energy

Vacancy Type:  Full Time

Job Location: Stockton, CA, US

Application Deadline: N/A

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