Monday , January 30 2023

Disney Jobs – Resort Sales Assoc

Website The Walt Disney Company

Job Description:

Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrived for their Walt Disney World® Resort vacation and continues that magical experience during their stay. As the Disney Resort Sales Associate you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. The Resort Sales Associate is an hourly position with an incentive program based on sales performance. The Disney’s Resort Sales Associate position is a high-volume inbound contact center located in Tampa, FL.

The Disney Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:30 a.m. to 11:30 p.m.


Job Responsibilities:

  • Creativity find solutions to Guests’ request to enhance their vacation experience
  • Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
  • Complete all required Company trainings and compliance courses as assigned
  • Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Engage with Guest needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
  • Meet required departmental metric expectations including productivity goals
  • Maintain discretion and Guest confidentiality
  • Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
  • Flexible with work schedule, including overtime, weekends and holidays

Job Requirements:

  • Adaptability to the fluctuating needs of our operations
  • Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
  • Passion & knowledge of Disney Products
  • Sales and closing skills and the ability to overcome objections
  • Navigate between multiple and concurrent computer applications
  • Computer proficiency within a Microsoft Windows environment
  • Three (3) years of Travel Agency experience
  • Ability to use sound judgment and decision making
  • Written, verbal and interpersonal communications skills
  • Bilingual
  • One (1) year of Sales and Service experience in a high volume environment

Job Details:

Company: The Walt Disney Company

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

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