Delta Airlines Careers – Customer Service Agent

Job Description:

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Job Responsibilities:

• Practices safety-conscious behaviors in all operational processes and procedures.
• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
• Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
• Greet customers to guide and assist them with the ticketing and baggage check-in process.
• Use a computer to sell, print, and reissue tickets.
• Manage the check-in process, ensuring that customers have the proper travel documentation.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
• Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
• Practices safety-conscious behaviors in all operational processes and procedures.

Job Requirements:

• Consistently makes safety and security, of self and others, the priority.
• Be at least 18 years of age.
• Must be proficient in English.
• Embraces diverse people, thinking, and styles.
• Pass a physical ability test (PAT), if fail PAT test, retest permitted within 4-8 weeks post-failure.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Be authorized to work in the US.
• Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Pass a post-offer pre-employment drug test.
• Possess entry-level computer skills.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation .
• High School diploma, GED, or High School Equivalency.
• Must successfully pass a Customer Service Assessment.

Job Details:

Company: Delta Airlines

Vacancy Type: Part Time

Job Location: Dallas, TX, US

Application Deadline: N/A

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