Sunday , January 29 2023

Jobs at Costa – Brand Standards Manager

Website Costa

Job Description:

This role leads our Brand Standards Coach field team, empowering and developing colleagues to fulfil and exceed their potential, while driving an operational excellence strategy that translates into exceptional operational performance both for Partners and UK Operations


Job Responsibilities:

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

Job Requirements:

In conjunction with the Operations Excellence Manager, you’ll collaborate to develop a CI strategy, leading on-site training, IT/systems requirements, brand standards audits, preventative machine tasks and delivery of promotional activities

  • Make sure the Brand Standards Coach team work collaboratively and with integrity, encouraging all colleagues to have positive relationships – not only with each other but also with partners and customers.
  • Lead our Brand Standards Coach field team, ensuring the correct support is received by stakeholders and that your teams KPI performance is maximised.
  • Drive the Brand Standards Coach Team to reduce downtime and drive up CPD (cups per day) through partner engagement, ensuring that all brand standards KPIs are met.
  • Create opportunities through continuous improvement (CI) across all service teams under your management, using CI methodologies such as Lean Six Sigma, TQM and Kaizen, and ensure consistent execution of the business strategy.
  • Introduce innovative end to end processes and procedures by benchmarking against our competitors and the industry, while bringing in fresh thinking

Job Details:

Company: Costa

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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