Chapters Indigo Careers – Customer Experience Leader

Job Description:

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture

Job Responsibilities:

• Live and inspire Indigo’s High Performance Characteristics and lead a Story Telling culture
• Ensure the team is well informed about the products that Indigo carries, promotions and programs
• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs
• Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
• Contribute to the development of CER talent
• Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
• Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
• Practice and role model Feedback and Coaching – The Indigo Way
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent

Support the planning, prioritization and execution of the work you and the team are doing

Job Requirements:

• Experience leading others
• Performance orientated
• Ability to prioritize, plan and execute while being agile
• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Additional Information
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Qualification & Experience:

Job Details: 

Company: Chapters

Vacancy Type:  Full Time

Job Location: Toronto, CA

Application Deadline: N/A

Apply Here

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