Calm Air Careers – Reservations Agent

Website Calm Air International LP

Job Description:

Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers.  They provide exemplary customer service while adhering to Calm Air policies and regulations.


Job Responsibilities:

  • Create, check, and make changes to passenger flight reservations
  • Check flight information, fares, and fare rules
  • Assist other stations with reservations, payments and manifests as required
  • Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
  • Assist with the tracing of missing passenger baggage when required
  • Answer passenger inquiries over the phone and through email
  • Assist Pass Bureau with staff travel bookings and payments as required
  • Other duties as required

Job Requirements:

  • Must have own transportation to and from work
  • Must be able to work independently or in a team setting
  • Ability to work efficiently and accurately under pressure
  • Excellent leadership, interpersonal and communication skills
  • Must have excellent customer service skills and exceptional telephone etiquette
  • High school diploma or general education degree (GED) an asset
  • Knowledge of Amelia Reservation system an asset
  • Basic Computer skills (word, excel, office)
  • Knowledge of an airline’s operations an asset

Job Details:

Company: Calm Air International LP

Vacancy Type:  Full Time

Job Location: Winnipeg, MB, CA

Application Deadline: N/A

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